Some disputes are better dealt with using online dispute resolution (ODR). eBay, for instance, uses an ODR provider to help its customers resolve disputes with sellers. What this means is that customers try to negotiate or mediate a resolution for the dispute online. The insurance industry has also made use of online dispute resolution for a number of years to assist the exchange of double-blind bids and offers of settlement of motor vehicle property claims.

ODR also has a role to play in disputes involving apartment living. A dispute may arise for instance, between two owners, an owner and tenant, an owner and the body corporate, the body corporate and the management company or with some other entity providing a service to the body corporate (eg. gardener, maintenance provider).

The online mediation service offered by apartmentlaw.com.au can assist parties resolve their dispute. Parties submit their issues to a mediator, by email or in real time (whilst all the parties are online) and the mediator assists the parties in coming to a solution suitable to all parties. The negotiation process may even allow for parties in advance, to submit potential solutions in writing to the adjudicator to assist in the resolution of a particular dispute. More information about this innovative low anxiety dispute resolution service offered by apartmentlaw.com.au can be obtained from apartmentlaw information.